Blue Layne Promise
At Blue Layne Boutique we want to ensure your shopping experience is the absolute best! We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!
Please look over your order as soon as you get it in your hands.
If you were sent damaged/defective, incorrect items or are missing items from your order, please contact our customer service team firstname.lastname@example.org within 3 days so we can get that sorted out for you!
- Merchandise will be returned for a Gift Card that will be sent to the e-mail address provided at checkout. Comment Sold or APP purchases will be issued as account credit. You may then apply this to your next order!
- No restocking fees.
- ALL RETURNS MUST BE BACK IN THE WAREHOUSE WITHIN 21 CALENDAR DAYS FROM THE DATE OF SHIPMENT TO YOU! You can find this out by seeing what day your email says the order was shipped, it is printed on the packing slip, or check the tracking number. Orders received AFTER 21 calendar days will NOT be accepted, period. We will invoice you for return shipping OR we will donate your item(s).
- All SALE items are FINAL and cannot be returned.
- All items discounted 20% or more are FINAL SALE and cannot be returned!
- Shoe boxes must be encased in another box or package for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
- All returned items must remain un-washed, un-worn, and with the original sewn in tags still intact. Shoes must be unworn and free of any scuffs or marks.
- No perfume, deodorant, makeup stains, pet hair, or any odors should be on the clothing.
Please include your original packing slip or a piece of paper with the name on the order, order number and item(s) being returned.
Not sure if your item is returnable? Shoot us an email, we'd be happy to help.
MORE RETURN DETAILS
Please include your original packing slip or a piece of paper with the name on the order, order number and item(s) being returned. This will ensure your return is processed in a timely manner. If nothing is included in your package we will be unable to process the return.How does the return process work?
- Package your item(s) with the original packing slip or a piece of paper with the name on the order, order number and item(s) being returned.
Ship your package using your preferred shipping method to:
Blue Layne Boutique
3661 Briarfield Blvd
Maumee, OH 43537
BE SURE TO KEEP YOUR TRACKING NUMBER.We are not responsible for lost packages.
- Once your tracking says DELIVERED please allow 3-5 business days (5-7 business days during the holidays) for your return to be sorted, inspected and processed.
PLEASE MAKE SURE THE ITEM(S) YOU ARE RETURNING ARE ELIGIBLE FOR RETURN BEFORE SENDING THEM BACK
If you send back an item that does not qualify for a return we will invoice your for return shipping. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to a local women’s shelter.
The following items are all FINAL SALE and cannot be returned:
Please reach out to us prior to shipping an item back if you are questioning its eligibility to avoid paying return shipping. If you send back an item that does not qualify for a return we will invoice your for return shipping. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to a local women’s shelter.
The ship date can be found on the top right corner of your packing slip. (Shown in the image below) It can also be found in the "Get excited!! Your order is on it's way!" email that your tracking info is sent in.
- Returns are processed within 3-5 business days (5-7 business days during the holidays) of being delivered to the warehouse.
- Merchandise may be returned for a Gift Card that will be sent to the e-mail address provided at checkout. You may then apply this to your next order on the website!
- Store Credit never expires. We release over 50 new items per week and we just know that you will find something else very quickly!
- Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered (unless you’re lucky!). It must be sorted, inspected, and processed (you know, the fun stuff).
- If you return multiple items from different orders, each order (which can contain multiple items) will receive it's own gift card.
- Comment Sold orders or APP purchases will be issued account credit on the Comment Sold platform, e-gift card balances can not be transferred from the website to Comment Sold and vise versa.
- Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.
- We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.
- If you have received an item with any problems or defects, please contact our warehouse at email@example.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include your order number and a photo of the damage / defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Each item is photographed its very best to display accurate colors, measurements and patterns. Please be aware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color and our photographs are taken in different lighting situations than your home.
Please contact us at firstname.lastname@example.org within 15 minutes of your order being place and we will do over very best to accommodate any changes. Change requests made outside of business hours (Monday-Friday 9:00am-5:00PM EST) will be addressed the following business day. No changes/cancellations are guaranteed. If we are able to cancel the order all canceled orders will be issued in credit.
An order purchased with Sezzle can be returned if it fits within our return policy. You will be issued store credit like all returns. You will still be responsible for your payment agreement with Sezzle and will continue to pay any scheduled repayments.
- The customer is responsible for the shipping and handling of the returned item(s). We encourage you to hang on to your tracking number.
- If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
- If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email email@example.com before placing your order as we cannot change payment options.
- Original shipping fees are non-refundable.