(Business days not included, ALL days)
We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please email us within 3 days of receipt item(s) at firstname.lastname@example.org and we will rectify this right away!
Using this portal is an easy way to print your prepaid return label and mail your item(s) back, but you are still responsible for the charges incurred for the label. You do not have to use this portal. You can ship back your return with whatever carrier you choose, but we suggest tracking and insurance.
We will deduct the shipping charge from your store credit by using this portal.
Each item is photographed to its very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color and our photographs are taken in different lighting situations than your home.
Store Credit never expires. We release over 50 new items per week and we just know that you will find something else very quickly! Discounts & sales tax is automatically taken into consideration with the store credit issued.
Enter your email address in the box above to Start A Return. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid USPS Return label (you are responsible for the charge for this label and it will be deducted from your store credit) will be emailed directly to you! Print the label out and send your package back!
Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.
Expect an emailed E-Gift Card within 3 business days of the delivery of your Return at our warehouse. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered (unless you’re lucky!). It must be sorted, inspected, and processed (you know, the fun stuff).
3661 Briarfield Blvd Suite 103 Maumee, OH 43537
The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit, so please make sure they are authorized through our returns process.
If you do not have a packing slip, please write on a piece of paper your name, order number, and email.