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Returns

Effective 05/01/2018
NEW ADDRESS
3661 Briarfield Blvd
STE 103
Maumee, OH 43537

RETURN POLICY

RETURN PORTAL

(COMING SOON)

NO RESTOCKING FEES.

We must have items back in our warehouse 21 days from the date of shipment to you. 

(Business days not included, ALL days)

 


BLUE LAYNE PROMISE

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please email us within 3 days of receipt item(s) at hello@bluelayneboutique.com and we will rectify this right away! 

Using this portal is an easy way to print your prepaid return label and mail your item(s) back, but you are still responsible for the charges incurred for the label. You do not have to use this portal. You can ship back your return with whatever carrier you choose, but we suggest tracking and insurance.

We will deduct the shipping charge from your store credit by using this portal.

Each item is photographed to its very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color and our photographs are taken in different lighting situations than your home.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Store Credit never expires. We release over 50 new items per week and we just know that you will find something else very quickly! Discounts & sales tax is automatically taken into consideration with the store credit issued.

HOW DO I INITIATE A RETURN?

Enter your email address in the box above to Start A Return. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid USPS Return label (you are responsible for the charge for this label and it will be deducted from your store credit) will be emailed directly to you! Print the label out and send your package back!

Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.

HOW WILL I RECEIVE MY STORE CREDIT?

Expect an emailed E-Gift Card within 3 business days of the delivery of your Return at our warehouse. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered (unless you’re lucky!). It must be sorted, inspected, and processed (you know, the fun stuff).

WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?

3661 Briarfield Blvd Suite 103 Maumee, OH 43537

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit, so please make sure they are authorized through our returns process.

If you do not have a packing slip, please write on a piece of paper your name, order number, and email.

ADDITIONAL RETURN DETAILS

We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
The amount of your Store Credit is only for the item(s) you purchased and does not include any shipping paid.
Merchandise must be returned within 21 days of the fulfillment date. This means we must receive it back within 21 days from the date we originally ship your order.
Merchandise must be unwashed and unworn. No perfume, deodorant, makeup stains, pet hair, or any odors should be on the clothing.
Shoes must be unworn and free of any scuffs or marks.
Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Accessories (jewelry & hair), Leggings, Cami’s, Bralettes, Bras, Nipple Petals..
If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you at your cost or we will donate the item to a local shelter.
All Accessories are FINAL SALE and NOT eligible for Returns. Accessories are Jewelry, Hats, Scarves, Handbags, Belts, Clutches, & Hair Accessories..
Bodysuits and Intimates, and Mystery Grab Bags are FINAL SALE and NOT eligible for Returns.
We do not offer exchanges, as our items sell out very quickly. When you receive your Store Credit via email you may purchase the item you would like online.
Please allow 3 business days for return processing.
Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
Store Credit does not expire.

We do not cover Return Shipping.