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Returns

Effective 11/15/2017
Thank you for shopping with Blue Layne Boutique!
We know you are going to LOVE your order from us, but if for some reason you don't, we do accept returns under the following conditions.
If you have any questions and need to reach customer service urgently,
please email hello@bluelayneboutique.com
Please note when making an order it may take 2-5 days for us to process.

RETURN ADDRESS
Blue Layne Returns Dept.
277 N. Main Street
Mocksville, NC 27028
RETURN POLICY

ALL RETURNS ARE FOR STORE CREDIT ONLY. No exceptions! 

Buyers are responsible for return shipping.

We are not responsible for LOST packages within the USPS system or UPS system. Any package marked delivered, is also not our responsibility. We will be happy to help you sort it out with them, but cannot be held liable. 

Merchandise that you wish to return must be received by us within 14 days of the day you received it. This does not mean business days only. All returns will be issued a gift certificate via email that can be used online or in store. Feel free to email us to check on a return status, but please allow 3-5 days from the date we receive it back to process the return.
Canadian orders have 21 days to be back at our warehouse from the day you receive your order, as well as, we are not responsible for duties,fees,taxes. 
  • Please note: All items bought on discounts 20% or more are non-refundable and FINAL SALE!  PLEASE check your items if they were discounts, you should see the discount on your invoice. If you are unsure, email us and we will be happy to help!
    These items CANNOT be returned for store credit or be exchanged! 
  • Cosmetics, Jewelry, Belts, Lingerie, Seamless Wear (Cami's Seamless Shirts, Leggings), Sunglasses, Bathing Suits, Silicon Bras,  Bralettes, Leotards, Leggings (including pleather) and Gift Certificates Can NOT be returned or exchanged. 
  • Shoes must be returned in their original box UNWORN (any damage to the shoes will not be accepted), without damage to the box and mailed back over-boxed. .i.e., NO shipping labels, other marking on the outside of the shoe box will be accepted.
  • All merchandise must be returned in a saleable condition (unworn, unwashed, unaltered, smoke free condition with the original tags attached - NO makeup or deodorant stains or odors.).

HOLIDAY RETURN POLICY

For items bought on on Black Friday-Cyber Monday where a heavy discount is applied or it is a doorbuster, these items are NOT returnable. 20% or more and doorbuster items are NOT eligible for return or exchange--NO EXCEPTIONS.

For purchases made from 11/28-12/22 that are not discounted 20% or more, you have until January 5th to return these items for STORE CREDIT ONLY. All returns made after January 5th are NOT eligible. 

All returns not in compliance with the above conditions WILL NOT be accepted and will be returned to you at your expense. If return shipping fee is neglected by customer, we will hold products for 30 days and then donate it to a local charity of choice.

EXCHANGES
We do not facilitate exchanges due to how quickly our inventory moves. We STRONGLY recommend purchasing a new item that you want, in the correct size or color, and then waiting for your store credit when your return processes. If when your item arrives, the item you'd like to exchange is in stock, we will gladly do this, but will send an additional invoice for shipping.
DEFECTIVE
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue. hello@bluelayneboutique.com

RETURNING
1. Refer to the complete Return Policy above to ensure that your return meets all criteria
2. Please return your item(s) via your carrier of choice. We highly suggest using a trackable service with insurance in case something were to happen, as we are NOT responsible for lost packages.
3. Return your order to the address below.
Blue Layne Boutique
277 N Main St.
Mocksville, NC 27028